Frequently Asked Questions
Payments and pricing queries
What types of payment do you take?
You can pay by bank transfer (BACS) in advance or pay by credit/debit card on collection. We’re also happy to accept cash payment.
Do you take card payments?
Yes, credit and debit cards plus mobile wallets from Apple Pay, Google Pay, Samsung Pay, and PayPal QR codes.
Why don’t you list prices on your website?
As specialist framers, working with everyone from artists, galleries, and art collectors to individuals who just want a gorgeous frame for their family photos, we offer a wide variety of framing options — all of which come in at different price points.
So while that makes it difficult to give exact pricing on our website, it does mean that we can almost always find the right framing option for your particular piece of art for a price that works for you.
Can you give me a price by email or over the phone for a frame?
Again, because there are so many available options for your frame design, it’s difficult to discuss over the phone or via email. That’s why we offer free consultations. When we’re able to see your artwork in person, we can advise you on the right type of glass, mouldings, and other options that will work best for the artwork itself and for the display space it’s going to occupy. And we’ll be able to give you an accurate quote for the work and materials involved.
Do you charge VAT?
No, as a small business, we’re not VAT registered.
How quickly can you process my order?
For the average project, we usually require 3 -4 weeks for completion — although we’re often able to have your artwork ready sooner than this.
Please note though, the more complex the project, the longer it will take so if you have a large exhibition coming up, let us know as far in advance as possible so we can save a spot in our schedule for you.
It’s also worth getting ahead of the crowds at busy times of the year, such as Christmas, as we’re often fully booked during peak seasons.
Do you charge for consultations?
No, there is no charge for consultations.
How long should my consultation last?
Allow approximately 20 – 30 minutes per item. When making your appointment, please let us know how many items or pictures you’ll be bringing so we can allow sufficient time for you before our next customer appointment.
Can I drop in to see you?
We work on an appointment-only policy so we can give you our full attention while you’re here — and give your work our full attention when the time comes to get stuck in.
You can make your appointment here using our online booking form.
Do you work with clients outside of the Aberdeen area?
Absolutely. We’re happy to work with art collectors, artists, museums, galleries, and individuals from anywhere in the UK.
Our services queries
Can I choose the colour or finish of my frame?
Of course! We offer the full colour range from Farrow and Ball and Little Greene Paint Company as well as a range of wood dyes and waxes to achieve the look you want for your bespoke hand-finished frame.
Whether you already have a specific shade in mind, or you’d like our expert advice on the colours that will complement your artwork and the space/room it’s destined for, we can provide exactly what you need.
Do you frame Cross Stitch, Needlework and 3D objects?
Yes, we can stretch and frame your cross stitch or other needlepoint work using the most appropriate, reversible method available. This may be lacing, pinning, or using other methods that will display it beautifully without affecting the original quality of the work. We can also build shadow boxes for 3D objects.
Do you stretch canvas over stretcher bars?
Yes, whether you want your canvas to be hung directly on the wall or you need to have it finished with a frame, we can do that for you. The quality of our stretchers means that your finished canvas won’t warp over time as would happen with softwood stretcher bars, and each canvas will come with canvas keys in the corners that can be tapped out in the future if the canvas surface slackens at all.
Do you print photographs and canvas?
Yes, we offer Fine Art Printing and Scanning, all done to the Fine Art Trade Guild’s ArtSure standards. You can find more details about those services here.
Why do you only use fine art paper for your giclée prints?
As participants in the Fine Art Trade Guild’s ArtSure scheme, we’re committed to using only the best quality inks and papers in our printing process.
Unlike standard copier paper, fine art giclée printing paper is made with cotton (and sometimes other natural fibres), is free of acid and is never artificially bleached. This provides the ideal surface for high-quality inks and pigments, ensuring vibrant colours and longevity. It’s also far heavier than standard printing papers, with weights of up to 500gsm+…quality you can literally feel!